The conference ended yesterday and we all headed home after a long 7 days. Like every major event there are highs and lows.
High – we registered 755 people in 5 hours one day. That’s 151 people an hour. About 3 people a minute. No one had to wait. Not one person/family waited on line. That’s miraculous. Also miraculous? We fed, entertained, moved, and formed relationships with this group.
Low – I won’t go into the depth of how horrible the hotel was. It was a case study in bad service. If I were a hotel GM, I’d send my staff there to see how horribly wrong it could get.
In the end, and this is what I told my team, the odds were with us.
Because we had almost 800 people – not everyone had the same experience. Some folks loved the food, some hated it. Some folks made the best of New Orleans – some locked down and never went out. There were smiling faces in the crowd. Many of them.
I know my role on site. I’m the complaint department. I get it. I own it. I went on a daily apology tour, but that’s my job. That isn’t what I’ll remember. I’ll remember hugging a lot of people on the last day. I’ll remember the kind words we all heard. People telling me how amazing and committed my team is. I’ll remember laughing every single day with that team. Laughing hard.
New Orleans didn’t let me leave without a fight either. Flight delays. Turbulence. A missed 4th grade concert. I won’t even tell you about the hit and run I saw while waiting for my car to the airport. Another story for another day.
Here’s some random pics. The ballroom before and after. A beautiful plate of oysters (just because I won’t eat it doesn’t mean I’m not impressed by it!). My first Jamba Juice (too sweet). The stepping stone clings we had all over the hotel – helping people find their way. And then my view on the plane. A thick, cloudy fog that opened up to pockets of sun.